Customer Experience Specialist (PT)

The job overview for the Client Experience Specialist role at Rebag is to deliver a memorable, educational, immersive, and exciting experience to all current and future clients. As brand ambassadors of Rebag's C.L.A.I.R. technology suite, the specialists support the company's values of being a best-in-class luxury resale business by creating memorable experiences for clients. They engage with clients warmly, understand their interests and passion for luxury items, educate and excite them by answering questions, and provide a tailored experience based on their individual profiles. Additionally, they help build familiarity, comfort, and trust by collecting customer contact information and scheduling appointments.

• Engage clients warmly, promptly & personally, and with the goal of opening the conversation and ensuring they feel welcome
• Understand who our guests are, what brought them to Rebag, and their passion for luxury items, thus creating a comprehensive customer profile
• Educate and excite guests by answering their questions and providing a tailored experience based on their interests and ownership of luxury goods
• Help Rebag build Familiarity, Comfort, and Trust by collecting customer contact information and scheduling appointments

• Engage clients warmly, promptly & personally, and with the goal of opening the conversation and ensuring they feel welcome
• Understand who our guests are, what brought them to Rebag, and their passion for luxury items, thus creating a comprehensive customer profile
• Educate and excite guests by answering their questions and providing a tailored experience based on their interests and ownership of luxury goods
• Help Rebag build Familiarity, Comfort, and Trust by collecting customer contact information and scheduling appointments

• Engaging and personalized interaction with clients
• Comprehensive understanding of clients' interests and passion for luxury items
• Tailored customer experience based on individual interests and ownership of luxury goods
• Building familiarity, comfort, and trust with clients
• Collecting customer contact information and scheduling appointments
• Providing the highest level of customer service
• Follow-up with customers through CRM platform
• Consultation on the current market value of items using Rebag's Clair Technology Suite
• Opportunity to achieve monthly sales targets
• Professional development and mastery of Rebag tools and services
• Keeping up with resale industry trends and incentives
• Flexible work schedule including evenings and weekends
• Reliable and collaborative team environment
• Self-starter mentality and willingness to take on new challenges
• Ambitious mindset and desire to achieve goals
• Opportunity to showcase industry knowledge and Rebag's leadership position
• Hourly rate of $19-$22