Customer Experience Specialist (PT)

The job overview for the Client Experience Specialist role at Rebag is to deliver a memorable, educational, immersive, and exciting experience to all current and future clients. As brand ambassadors of Rebag's C.L.A.I.R. technology suite, the specialists support the company's values of being a best-in-class luxury resale business by creating memorable experiences for clients. They play a crucial role in supporting customers from the moment they enter the boutiques, educating them about Rebag and the value of their pre-owned items. The specialists contribute to delivering an innovative store experience that aligns with Rebag's leading position in the resale industry.

• Engage clients warmly, promptly & personally, and with the goal of opening the conversation and ensuring they feel welcome
• Understand who our guests are, what brought them to Rebag, and their passion for luxury items, thus creating a comprehensive customer profile
• Educate and excite guests by answering their questions and providing a tailored experience based on their interests and ownership of luxury goods
• Help Rebag build Familiarity, Comfort, and Trust by collecting customer contact information and scheduling appointments for individuals who express interest

Engage clients warmly, promptly & personally, and with the goal of opening the conversation and ensuring they feel welcome

Understand who our guests are, what brought them to Rebag, and their passion for luxury items, thus creating a comprehensive customer profile

Educate and excite guests by answering their questions and providing a tailored experience based on their interests and ownership of luxury goods

Help Rebag build Familiarity, Comfort, and Trust by collecting customer contact information and scheduling appointments for individuals who ex

• Engaging and personalized client interactions
• Comprehensive understanding of clients and their passion for luxury items
• Tailored experiences based on client interests and ownership of luxury goods
• Building familiarity, comfort, and trust with clients
• Collecting customer contact information and scheduling appointments
• Providing the highest level of customer service
• Following up with customers through CRM platform
• Consultation on market value of items using Rebag's technology suite
• Monthly sales target achievement
• Customer-minded approach with professionalism, power, pleasure, and performance
• Relatable and conversationalist environment
• Passion for fashion and sustainability
• Tech-savvy skills
• Mastery of Rebag tools and services
• Keeping up with resale industry trends and incentives
• Ability to work week evenings and weekends
• Reliability and teamwork
• Self-starter mentality
• Ambition to achieve goals and be best-in-class
• Opportunity to present a case study on the industry and Rebag's leadership
• Hourly rate of $19-$21 plus monthly retail bonus