Customer Experience Specialist (PT)

The job overview for the Client Experience Specialist role at Rebag is to deliver a memorable, educational, and immersive experience to current and potential clients. As brand ambassadors of Rebag's C.L.A.I.R. technology suite, the specialists support the company's mission to be a best-in-class luxury resale business by creating memorable experiences for clients. They engage with clients personally, understand their interests and passion for luxury items, and provide tailored experiences based on their needs. The specialists also help build familiarity, comfort, and trust by collecting customer contact information and scheduling appointments.

• Engage clients warmly, promptly & personally, and with the goal of opening the conversation and ensuring they feel welcome
• Understand who our guests are, what brought them to Rebag, and their passion for luxury items, thus creating a comprehensive customer profile
• Educate and excite guests by answering their questions and providing a tailored experience based on their interests and ownership of luxury goods
• Help Rebag build Familiarity, Comfort, and Trust by collecting customer contact information and scheduling appointments for individuals who exhibit interest in Rebag's services.

• Engage clients warmly, promptly & personally, and with the goal of opening the conversation and ensuring they feel welcome
• Understand who our guests are, what brought them to Rebag, and their passion for luxury items, thus creating a comprehensive customer profile
• Educate and excite guests by answering their questions and providing a tailored experience based on their interests and ownership of luxury goods
• Help Rebag build Familiarity, Comfort, and Trust by collecting customer contact information and scheduling appointments for individuals who ex

• Engaging and personalized interaction with clients
• Understanding and profiling clients' passion for luxury items
• Tailored customer experience based on clients' interests and ownership of luxury goods
• Building familiarity, comfort, and trust with clients
• Collecting customer contact information and scheduling appointments
• Providing the highest level of customer service
• Following up with customers through CRM platform
• Consulting on the market value of items using Rebag's technology suite
• Monthly sales target achievement
• Customer-minded approach with professionalism, power, pleasure, and performance
• Relatable and conversationalist attitude
• Passion for fashion and sustainability
• Tech-savvy skills
• Mastery of Rebag tools and services
• Keeping up with resale industry trends and incentives
• Ability to work week evenings and weekends
• Reliability and teamwork
• Self-starter attitude
• Ambition to achieve goals and be best-in-class
• Opportunity to present a case study on the industry and Rebag's leadership
• Hourly rate of $19-$21 + monthly retail bonus