Customer Experience Specialist (PT)

The job overview for the role of Client Experience Specialist at Rebag is to deliver a memorable, educational, and immersive experience to current and future clients. As brand ambassadors of Rebag's C.L.A.I.R. technology suite, the specialists support the company's values of being a best-in-class luxury resale business by creating memorable experiences for clients. They engage with clients warmly, understand their interests and passion for luxury items, and provide tailored experiences based on their needs. The specialists also help build familiarity, comfort, and trust by collecting customer contact information.

• Engage clients warmly, promptly & personally, and with the goal of opening the conversation and ensuring they feel welcome
• Understand who our guests are, what brought them to Rebag, and their passion for luxury items, thus creating a comprehensive customer profile
• Educate and excite guests by answering their questions and providing a tailored experience based on their interests and ownership of luxury goods
• Help Rebag build Familiarity, Comfort, and Trust by collecting customer contact information and scheduling appointments

• Engage clients warmly, promptly & personally, and with the goal of opening the conversation and ensuring they feel welcome
• Understand who our guests are, what brought them to Rebag, and their passion for luxury items, thus creating a comprehensive customer profile
• Educate and excite guests by answering their questions and providing a tailored experience based on their interests and ownership of luxury goods
• Help Rebag build Familiarity, Comfort, and Trust by collecting customer contact information and scheduling appointments

• Engaging and personalized client interactions
• Comprehensive understanding of clients' interests and luxury items
• Tailored experiences based on clients' interests and ownership of luxury goods
• Building familiarity, comfort, and trust with clients
• Collecting customer contact information and scheduling appointments
• Highest level of customer service
• Follow-up with customers through CRM platform
• Consultation on current market value of items using Rebag's Clair Technology Suite
• Sales target achievement
• Customer-minded approach
• Relatable and conversationalist skills
• Passion for fashion and sustainability
• Tech-savviness
• Mastery of Rebag tools and services
• Knowledge of resale industry trends and incentives
• Flexibility to work week evenings and weekends
• Reliability and teamwork
• Self-starter mentality
• Ambition to achieve goals and be best-in-class
• Leadership position in the industry