Customer Experience Representative- Rockford Airport

Enterprise Mobility•Rockford, IL

1d•Onsite

About The Position

Enterprise Mobility’s National brand is hiring a Customer Experience Representative at the Rockford Airport in Rockford, Illinois. The role provides friendly, efficient customer transactions and offers company-approved services and products to support a positive customer experience. It also facilitates rental and return transactions by verifying and documenting required driver information. The starting pay is $17 per hour. The listed schedule includes weekday shifts and alternating weekend shifts, with a weekday off during weeks when weekend work is scheduled.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and not require company sponsorship for work authorization now or in the future.
High school diploma or GED required.
At least 2 years of customer service or sales experience in retail, guest services, or administrative support.
Valid driver’s license, with no more than 2 moving violations and/or at-fault accidents on the driving record in the past 3 years.
No drug- or alcohol-related conviction on the driving record in the past 5 years.

Responsibilities

Meet and greet customers professionally, courteously, and promptly.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use company-approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Assist customers with directions, maps, local-area information, and relevant service information.
Answer incoming calls about reservations, rate quotes, and general questions; provide information and resolve issues for customers, other branches, and vendors.
Place outgoing calls for callback management and other assigned purposes.
Assist in assessing rental vehicle condition upon return.
Notify management of known customer problems, vehicle problems, and required vehicle maintenance.
Build knowledge and skills and pursue on-the-job training, development opportunities, and company-sponsored classroom training.
Perform miscellaneous and backup job-related duties as assigned.
Seek to improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.