Customer Experience Representative - Amarillo Airport

Enterprise•Amarillo, TX

12h•Onsite

About The Position

Enterprise Mobility is hiring a Customer Experience Representative for the National/Alamo brands at Amarillo Airport. The role provides friendly, efficient customer transactions and approved products and services, while facilitating rental and return processes by verifying and documenting required driver information. The starting pay is $15.50 per hour, plus an incentive bonus based on performance. The schedule is Thursday through Monday, 11:00 a.m. to 7:00 p.m. The position is located at 10801 Airport Blvd, Amarillo, TX 79111. Enterprise Mobility offers paid time off, employee rental car discounts, a retirement savings plan including 401(k) with matching profit sharing, health, life, dental, and vision insurance, and training and development.

Requirements

Must be at least 18 years old.
High school diploma or GED required.
At least one year of customer service or sales experience in retail, guest services, or administrative support.
Valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record within the past three years.
No drug- or alcohol-related convictions on the driving record within the past five years, including DUI/DWI.
Must be authorized to work in the United States without current or future work authorization sponsorship from the company.
Must accept starting pay of $15.50 per hour plus an incentive bonus based on performance.
Must be able to work Thursday through Monday, 11:00 a.m. to 7:00 p.m., apart from religious observation.

Responsibilities

Meet and greet customers professionally, courteously, and promptly.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer directions, maps, local area information, and appropriate service information to assist customers.
Answer incoming calls about reservations, rate quotes, and general questions; provide information and resolve issues for customers, other branches, and vendors.
Make outgoing calls for callback management and other assigned purposes.
Help assess the condition of rental vehicles upon return.
Notify management of known customer problems, vehicle problems, and required vehicle maintenance.
Build knowledge and skills through on-the-job development and company-sponsored classroom training.
Perform miscellaneous and backup job-related duties as assigned.
Seek to improve performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.