Customer Experience Representative Ontario Airport
About The Position
Enterprise Mobility is hiring a Customer Experience Representative for its National/Alamo brand at Ontario International Airport in Ontario, California. The representative provides friendly, efficient customer transactions and offers company-approved services and products to create a positive customer experience. The role facilitates rental and return processes by verifying and documenting required driver information. Pay starts at $19.00 per hour, plus bonuses and incentives. This is a union position, with schedules determined through a shift bid. Employees must be available to work 40 hours per week, including days, evenings, nights, weekends, and holidays.
Requirements
- Must be at least 18 years old.
- Must have a valid driver's license.
- Must have a high school diploma or GED equivalent.
- Must have at least 1 year of sales experience.
- Must be authorized to work in the United States and not require company sponsorship for work authorization now or in the future.
- Must have open availability to work 40 hours per week, including days, evenings, weekends, and holidays, apart from religious observations.
Responsibilities
- Meet and greet customers professionally, politely, and promptly.
- Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
- Use company-approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
- Assist customers with directions, maps, local area information, and relevant service information.
- Answer incoming calls about reservations, rate quotes, and general questions; provide information and resolve issues for customers, other branches, and vendors.
- Make outgoing calls for callback management and other assigned purposes.
- Help assess the condition of rental vehicles upon return.
- Notify management of known customer problems, vehicle problems, and required vehicle maintenance.
- Build knowledge and skills and pursue on-the-job training, development opportunities, and company-sponsored classroom training.
- Perform other job-related miscellaneous and backup duties as assigned.
Benefits
- Paid time off
- Employee rental car discounts
- Health insurance
- Dental insurance
- Vision insurance
- Training and development
- Bonuses and incentives
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
