Customer Experience Representative- Newark Airport

Enterprise Mobility•Newark, NJ

2d•Onsite

About The Position

Enterprise Mobility’s National/Alamo brand is hiring a Customer Experience Representative at Newark Airport. The representative provides friendly, efficient customer transactions and offers company-approved services and products to create a positive customer experience. The role also supports the rental process by verifying and documenting driver information so rentals and returns can be completed efficiently and on time. The position is based at 132 Carson Rd, Newark, NJ 07114, and offers 40 hours per week. Employees must have open availability for days, evenings, overnights, and weekends according to a shift bid. The base pay is $20.12 per hour, with an additional health care supplement determined by the HTA; additional bonuses may also be available. The supplement may be adjusted after the first 90 days based on the benefits selected.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and not require company sponsorship for work authorization now or in the future.
At least one year of customer service experience in retail, guest services, or administrative support.
At least one year of consecutive work experience with one employer.
Must live within a reasonable commute of no more than one hour from the work location.
Must have a valid, unrestricted U.S. driver's license; operating a motor vehicle is an essential function of the position.
Must be able to read, write, and understand English.
First-time drivers under age 21 must complete New Jersey's mandatory Graduated Driver License program requirements.

Responsibilities

Greet customers professionally, courteously, and promptly.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and services, and offering optional protection products, upgrades, fuel options, and additional equipment.
Assist customers with directions, maps, local-area information, and relevant service information.
Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolutions for customers, other branches, and vendors.
Make outgoing calls for callback management and other assigned purposes.
Help assess the condition of vehicles upon return.
Notify management of known customer problems.
Notify management of known vehicle problems and required maintenance.
Build job knowledge and skills and pursue on-the-job development and company-sponsored classroom training.
Perform other job-related duties as assigned.
Work in customer-facing areas, including the rental counter, exit booth, greeter station, or return agent role.