Customer Experience Representative Ontario Airport
About The Position
The Customer Experience Representative (CXR) provides superior, friendly, and efficient customer transactions and offers company-approved services and products to create a positive experience. The role also facilitates rental processing by verifying and documenting necessary driver information, supporting efficient rental and return experiences. The position is located at 3450 E Airport Dr. Ste 400, Ontario, CA 91761, and starts at $19.00 per hour plus bonuses and incentives. It is a union position, with schedules determined through a shift bid. Employees must have open availability to work 40 hours per week, including days, evenings, nights, weekends, and holidays.
Requirements
- Must be at least 18 years old.
- Must have a valid driver's license.
- Must have a high school diploma or GED equivalent.
- Must have at least 1 year of sales experience.
- Must be authorized to work in the United States and not require company sponsorship for work authorization now or in the future.
- Must have open availability and be able to work 40 hours per week, including days, evenings, weekends, and holidays, except for religious observations.
Responsibilities
- Meet and greet customers professionally, warmly, and promptly.
- Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
- Use company-approved sales and service techniques to understand customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
- Offer directions, maps, local-area information, and appropriate service information to assist customers.
- Answer incoming calls about reservations, rate quotes, and general questions; provide information and resolve issues for customers, other branches, and vendors.
- Make outgoing calls for callback management and other assigned purposes.
- Help assess rental vehicle condition upon return.
- Notify management of known customer problems.
- Notify management of known vehicle problems and required vehicle maintenance.
- Build knowledge and skills through on-the-job training, development opportunities, and company-sponsored classroom training.
- Perform miscellaneous and backup job-related duties as assigned.
Benefits
- Paid time off
- Employee rental car discounts
- Health insurance
- Dental insurance
- Vision insurance
- Training and development
- Bonuses and incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
