Customer Experience Representative - Norfolk Airport

Enterprise Holdings•Norfolk, VA

7d•Onsite

About The Position

Enterprise Mobility’s National/Alamo brand is hiring a Customer Experience Representative at Norfolk International Airport. The role provides friendly, efficient customer transactions and offers company-approved services and products to create a positive customer experience. It also supports the rental process by verifying and documenting driver information to help ensure timely rental and return transactions. Pay starts at $16.38 per hour, with the opportunity to earn monthly incentive pay bonuses. The schedule is Thursday through Saturday, 3:30 p.m. to midnight.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and must not require employer sponsorship for work authorization now or in the future.
High school diploma or GED required.
At least 1 year of customer service or sales experience in a fast-paced environment.
Valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years; total driving-record points cannot exceed 8.
No drug- or alcohol-related conviction on the driving record in the past 3 years.

Responsibilities

Greet customers professionally, courteously, and in a timely manner.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Provide directions, maps, local-area information, and appropriate service information.
Answer incoming calls about reservations, rate quotes, and general questions; provide information and resolve issues for customers, other branches, and vendors.
Make outgoing calls for callback management and other assigned purposes.
Help assess the condition of rental vehicles upon return.
Notify management about known customer problems, vehicle problems, and required vehicle maintenance.
Build knowledge and skills through on-the-job development and company-sponsored classroom training.
Perform miscellaneous and backup job-related duties as assigned.
Improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.