Customer Experience Representative - Amarillo Airport

Enterprise Mobility•Amarillo, TX

1d•Onsite

About The Position

The Customer Experience Representative (CXR) with the National/Alamo brand of Enterprise Mobility provides friendly, efficient customer transactions and offers company-approved services and products to create a positive customer experience. The role facilitates the rental process by verifying and documenting required driver information and supporting efficient rental and return experiences. The position is located at 10801 Airport Blvd, Amarillo, TX 79111. Starting pay is $15.50 per hour, plus an incentive bonus based on performance. The schedule is Thursday through Monday, 11:00 a.m. to 7:00 p.m.

Requirements

Must be at least 18 years old.
High school diploma or GED required.
At least one year of customer service or sales experience in retail, guest services, or administrative support.
Valid driver's license, with no more than two moving violations and/or at-fault accidents on the driving record within the past three years, and no drug- or alcohol-related driving convictions within the past five years.
Must be authorized to work in the United States and not require company sponsorship for work authorization now or in the future.
Must be willing to accept starting pay of $15.50 per hour plus an incentive bonus based on performance.
Must be able to work Thursday through Monday, 11:00 a.m. to 7:00 p.m., apart from religious observation.

Responsibilities

Meet and greet customers professionally, in a friendly and timely manner.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use company-approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer directions, maps, local information, and appropriate service information to assist customers.
Answer incoming calls about reservations, rate quotes, and general questions; provide information and resolve concerns for customers, other branches, and vendors.
Place outgoing calls for callback management and other assigned purposes.
Help assess the condition of rental vehicles upon return.
Notify management of known customer problems.
Notify management of known vehicle problems and required maintenance.
Build knowledge and skills through on-the-job development and company-sponsored classroom training.
Perform miscellaneous, backup, and other job-related duties as assigned.
Seek to improve performance through self-assessment, skill development, training, and goal setting.
Maintain reliable attendance and punctuality.