Customer Experience Representative - Norfolk Airport

Enterprise•Norfolk, VA

6d•Onsite

About The Position

Enterprise Mobility is hiring a Customer Experience Representative for the National/Alamo brands at Norfolk International Airport. The role provides friendly, efficient customer transactions and offers company-approved services and products to create a positive customer experience. It also supports the rental process by verifying and documenting driver information so rentals and returns can be completed efficiently and on time. The starting pay is $16.38 per hour, with the opportunity to earn monthly incentive bonuses. The schedule is Thursday through Saturday, 3:30 p.m. to 12:00 a.m.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and must not require company sponsorship for work authorization now or in the future.
High school diploma or GED required.
At least 1 year of customer service or sales experience in a fast-paced environment.
Valid driver's license with no more than 2 moving violations and/or at-fault accidents on the driving record in the past 3 years; total driving-record points cannot exceed 8.
No drug- or alcohol-related conviction on the driving record in the past 3 years.

Responsibilities

Meet and greet customers professionally, courteously, and promptly.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use company-approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer directions, maps, local area information, and appropriate service information to assist customers.
Answer incoming calls regarding reservations, rate quotes, and general questions; provide information and resolve issues for customers, other branches, and vendors.
Place outgoing calls for callback management and other assigned purposes.
Help assess the condition of vehicles when they are returned.
Notify management of known customer problems, vehicle problems, and required vehicle maintenance.
Build knowledge and skills through on-the-job development and company-sponsored training.
Perform assigned miscellaneous and backup duties.
Seek to improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.