Customer Experience Representative- Newark Airport

Enterprise • Newark, NJ

2d • Onsite

About The Position

Enterprise Mobility is hiring a Customer Experience Representative for the National/Alamo brands at Newark Airport. The representative provides friendly, efficient customer transactions and offers company-approved services and products to create a positive customer experience. The role also facilitates rental and return transactions by verifying and documenting required driver information.

The position is scheduled for 40 hours per week. Candidates must have open availability for days, evenings, overnights, and weekends, with shifts determined through a shift bid. The base pay is $20.12 per hour, with an additional health care supplement as determined by the HTA; the supplement may be adjusted after the first 90 days based on benefits selected. Additional bonuses may be available.

Requirements

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work-authorization sponsorship from the company now or in the future.
• At least one year of customer service experience in retail, guest services, or administrative support.
• At least one year of consecutive work experience with one employer.
• Must live within a reasonable commute of no more than one hour from the location.
• Must have a valid, unrestricted U.S. driver's license and be able to operate a motor vehicle.
• Must be able to read, write, and understand English.
• First-time drivers under age 21 must complete New Jersey's mandatory Graduated Driver License program requirements.

Responsibilities

• Meet and greet customers professionally, courteously, and promptly.
• Provide efficient customer service by explaining rental terms and conditions, vehicle features, and services, including optional protection products, upgrades, fuel options, and additional equipment.
• Offer customer assistance such as directions, maps, local-area information, and relevant service information.
• Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolve issues for customers, other branches, and vendors.
• Make outgoing calls for callback management and other assigned purposes.
• Help assess the condition of rental vehicles upon return.
• Notify management of known customer problems.
• Notify management of known vehicle problems and required vehicle maintenance.
• Build knowledge and skills and pursue on-the-job training, development opportunities, and company-sponsored classroom training.
• Perform other job-related duties as assigned.
• Work in customer-facing groups, including the rental counter, exit booth, greeter, or return agent.

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Prescription coverage
• Employee discounts on car rentals, car purchases, and more
• 401(k) retirement plan with company match
• Profit sharing
• Additional bonuses may be available
• Health care supplement, with amount determined by the HTA and potentially adjusted after the first 90 days based on benefits selected

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed