Customer Experience Representative - Norfolk Airport

Enterprise•Norfolk, VA

2d•Onsite

About The Position

Enterprise Mobility’s National/Alamo brand is hiring a Customer Experience Representative at Norfolk International Airport. The role provides superior, friendly, and efficient customer transactions and offers company-approved services and products to create a positive customer experience. It also facilitates rental and return processes by verifying and documenting required driver information. The position is based at Norfolk International Airport (ORF), 2200 Norview Ave., Norfolk, VA 23518. Starting pay is $16.38 per hour, with the opportunity to earn monthly incentive pay bonuses. The schedule is either Tuesday through Saturday, 3:30 p.m. to 12:00 a.m. with Sunday and Monday off, or Sunday through Thursday, 3:30 p.m. to 12:00 a.m. with Friday and Saturday off.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and not require work authorization sponsorship from the company now or in the future.
High school diploma or G.E.D. required.
At least 1 year of customer service or sales experience in a fast-paced environment.
Valid driver's license with no more than 2 moving violations and/or at-fault accidents on the driving record in the past 3 years; total points on the driving record cannot exceed 8.
No drug- or alcohol-related conviction on the driving record in the past 3 years.

Responsibilities

Meet and greet customers professionally, in a friendly and timely manner.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer customer assistance with directions, maps, local information, and appropriate service information.
Answer incoming calls about reservations, rate quotes, and general questions; provide information and resolve issues for customers, branches, and vendors.
Place outgoing calls for callback management and other assigned purposes.
Help assess the condition of rental vehicles upon return.
Notify management of known customer problems.
Notify management of known vehicle problems and required maintenance.
Build knowledge and skills, pursue on-the-job development, and attend company-sponsored classroom training as applicable.
Perform miscellaneous and backup job-related duties as assigned.
Seek to improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.