Customer Experience Representative - Appleton Airport

Enterprise•Appleton, WI

6d•Onsite

About The Position

Enterprise Mobility is hiring a Customer Experience Representative for the National/Alamo brands at Appleton Airport (ATW), located at W6395 Challenger Dr, Appleton, WI 54914. The role provides friendly, efficient customer transactions and offers approved services and products to create a positive customer experience. It also supports the rental process by verifying and documenting driver information to help ensure efficient rental and return transactions. The position pays $18 per hour, with potential bonuses. Available schedules are Wednesday–Saturday, 2:00 p.m. to close; Sunday–Thursday, 2:00 p.m. to close; Sunday–Thursday, 8:00 a.m. to 5:00 p.m.; and Wednesday–Sunday, 8:00 a.m. to 5:00 p.m.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and must not require company sponsorship for work authorization now or in the future.
High school diploma or GED required.
At least 1 year of customer service or sales experience in retail, guest services, or administrative support.
Must have worked at least 12 consecutive months at the most recent employer.
Valid driver’s license with no more than two moving violations and/or at-fault accidents on the driving record in the past 3 years.
No drug- or alcohol-related conviction on the driving record in the past 3 years.

Responsibilities

Meet and greet customers professionally, warmly, and promptly.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and services.
Use company-approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Assist customers with directions, maps, local-area information, and relevant service information.
Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolutions to customers, other branches, and vendors.
Make outgoing calls for callback management and other assigned purposes.
Help assess rental vehicle condition upon return.
Notify management of known customer problems, vehicle problems, and required vehicle maintenance.
Build knowledge and skills through on-the-job development and company-sponsored classroom training.
Perform miscellaneous and backup job-related duties as assigned.
Improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.