Customer Experience Representative- Manchester Airport

Enterprise • Manchester, NH

6d • Onsite

About The Position

Enterprise Mobility's National/Alamo brand is hiring a Customer Experience Representative at Manchester Airport. The role provides friendly, efficient customer transactions and offers company-approved services and products to create a positive customer experience. It also supports the rental process by verifying and documenting driver information for efficient rental and return transactions. Pay starts at $19 per hour, with monthly bonus opportunities; average monthly commission bonuses range from $300 to $500. The position offers a consistent full-time 40-hour-per-week schedule. Available schedules are Friday–Tuesday, 10:00 a.m.–8:00 p.m., or Monday–Friday, 4:00 p.m.–1:00 a.m.; each schedule includes a one-hour lunch break.

Requirements

• Must be at least 18 years old.
• Must be authorized to work in the United States and must not require work-authorization sponsorship from the company now or in the future.
• High school diploma or GED equivalent required.
• At least 6 months of prior customer service, retail, or administrative support experience.
• Valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record in the past three years.
• No drug- or alcohol-related conviction on the driving record in the past five years.

Nice To Haves

• Some college preferred.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
• Use company-approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
• Assist customers with directions, maps, local-area information, and appropriate service information.
• Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolution for customers, other branches, and vendors.
• Place outgoing calls for callback management and other assigned purposes.
• Help assess the condition of rental vehicles upon return.
• Notify management of known customer problems, vehicle problems, and required vehicle maintenance.
• Build job knowledge and skills and pursue on-the-job training, development opportunities, and company-sponsored classroom training.
• Perform miscellaneous and backup duties related to the job as assigned.
• Seek to improve job performance through self-assessment, skill development, training, and goal setting.
• Maintain regular and reliable attendance and punctuality.

Benefits

• Paid time off.
• Employee discount.
• Retirement savings plan including 401(k) with matching profit sharing.
• Health insurance.
• Life insurance.
• Dental insurance.
• Vision insurance.
• Training and development.
• Monthly bonus opportunities; average monthly commission bonuses range from $300 to $500.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED