Customer Experience Representative - Montgomery, AL Airport

Enterprise•Montgomery, AL

2d•Onsite

About The Position

Enterprise Mobility’s National/Alamo brand is hiring a full-time Customer Experience Representative at the Montgomery Airport in Montgomery, Alabama. The role provides superior, friendly, and efficient customer transactions and offers company-approved services and products. It also supports the rental process by verifying and documenting required driver information to help ensure efficient rental and return experiences. The starting pay is $17 per hour. The position follows one of two listed schedules. Both schedules include five 10 a.m.–8 p.m. shifts and two days off: either Monday and Tuesday off, or Thursday and Friday off. The employer offers paid time off, employee discounts, a retirement savings plan including 401(k) with matching profit sharing, health, life, dental, and vision insurance, and training and development.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
High school diploma or GED required.
At least 2 years of customer service or sales experience in retail, guest services, or administrative support.
Current and valid driver’s license, with no more than 2 moving violations and/or at-fault accidents on the driving record within the past 3 years.
More than 1 excessive speeding violation—defined as 26 or more miles per hour over the posted speed limit—on the driving record within the past 3 years disqualifies candidates.
No drug- or alcohol-related driving convictions within the past 5 years, such as DUI or DWI.

Responsibilities

Meet and greet customers professionally, in a friendly and timely manner.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use company-approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer directions, maps, local-area information, and appropriate service information to assist customers.
Answer incoming calls about reservations, rate quotes, and general questions; provide information and resolve issues for customers, other branches, and vendors.
Place outgoing calls for callback management and other assigned purposes.
Assist in assessing rental vehicle condition upon return.
Notify management of known customer problems, known vehicle problems, and required vehicle maintenance.
Build knowledge and skills and pursue on-the-job training, development opportunities, and company-sponsored classroom training.
Perform miscellaneous and backup duties related to the job as assigned.
Seek to improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.