Customer Experience Representative - Norfolk Airport

Enterprise Mobility•Norfolk, VA

3d•Onsite

About The Position

Enterprise Mobility is hiring a Customer Experience Representative for the National/Alamo brands at Norfolk International Airport. The role provides friendly, efficient customer transactions and offers company-approved services and products to create a positive customer experience. It also supports the rental process by verifying and documenting driver information and helping ensure efficient rental and return experiences. Pay starts at $16.38 per hour, with the opportunity to earn monthly incentive bonuses. The posted schedules are Tuesday through Saturday, 3:30 p.m. to midnight, with Sunday and Monday off, or Sunday through Thursday, 3:30 p.m. to midnight, with Friday and Saturday off.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and not require employment sponsorship now or in the future.
High school diploma or GED required.
At least 1 year of customer service or sales experience in a fast-paced environment.
Valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years; total points on the driving record cannot exceed 8.
No drug- or alcohol-related conviction on the driving record in the past 3 years.

Responsibilities

Meet and greet customers in a professional, friendly, and timely manner.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use company-approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer directions, maps, local-area information, and appropriate service information to assist customers.
Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolution for customers, other branches, and vendors.
Place outgoing calls for callback management and other assigned purposes.
Assist in assessing the condition of rental vehicles upon return.
Notify management of known customer problems.
Notify management of known vehicle problems and required vehicle maintenance.
Build knowledge and skills through on-the-job development and company-sponsored classroom training.
Perform miscellaneous and backup duties as assigned.
Improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.