Customer Experience Representative - Birmingham Airport

Enterprise•Birmingham, AL

2d•Onsite

About The Position

Enterprise Mobility is hiring a Customer Experience Representative for its National/Alamo brands at Birmingham International Airport. The role provides friendly, efficient customer transactions and company-approved services and products, while facilitating rental and return processes by verifying and documenting required driver information. Pay starts at $17.00 per hour, with monthly bonus opportunities. Available schedules are Friday through Tuesday, 3:00 p.m. to 12:00 a.m. (off Wednesday and Thursday), or Sunday, Monday, Wednesday, Thursday, and Friday, 3:00 p.m. to 12:00 a.m. (off Tuesday and Saturday).

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and not require company sponsorship for work authorization now or in the future.
High school diploma or GED required.
At least 2 years of continuous customer service or sales experience in retail, guest services, or administrative support.
Current and valid driver's license.
No more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.
More than 1 excessive speeding violation—defined as 26 or more miles per hour over the posted speed limit—within the past 3 years disqualifies candidates.
No drug- or alcohol-related driving convictions (DUI/DWI) within the past 5 years.

Responsibilities

Meet and greet customers professionally, in a friendly and timely manner.
Explain rental terms and conditions, vehicle features, and other services to provide efficient customer service.
Use approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Provide directions, maps, local-area information, and other appropriate assistance.
Answer calls about reservations, rates, and general questions, and provide information and resolutions to customers, other branches, and vendors.
Make callback-management and other assigned outgoing calls.
Help assess rental vehicle condition upon return.
Notify management of known customer problems, vehicle problems, and required vehicle maintenance.
Build knowledge and skills through on-the-job development and company-sponsored training.
Perform assigned miscellaneous and backup duties.
Improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.