Customer Experience Representative - Montgomery, AL Airport

Enterprise Mobility•Montgomery, AL

3d•Onsite

About The Position

Enterprise Mobility is hiring a full-time Customer Experience Representative for the National/Alamo brands at Montgomery Airport in Montgomery, Alabama. The role provides friendly, efficient customer service and approved products and services, while facilitating rental transactions by verifying and documenting required driver information. The position is located at 4437 Selma Highway, Montgomery, AL 36108, and starts at $17 per hour. The schedule is one of two options: Wednesday through Sunday, 10 a.m. to 8 p.m., with Monday and Tuesday off; or Monday through Wednesday and Saturday and Sunday, 10 a.m. to 8 p.m., with Thursday and Friday off.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States without requiring employment authorization sponsorship now or in the future.
High school diploma or GED required.
At least 2 years of customer service or sales experience in retail, guest services, or administrative support.
Current and valid driver's license, with no more than 2 moving violations and/or at-fault accidents on the driving record within the past 3 years.
More than 1 excessive speeding violation—defined as 26 or more miles per hour over the posted speed limit—on the driving record within the last 3 years disqualifies candidates.
No drug- or alcohol-related driving convictions, such as DUI or DWI, within the past 5 years.

Responsibilities

Meet and greet customers professionally, courteously, and promptly.
Explain rental terms and conditions, vehicle features, and other services to provide efficient customer service.
Use company-approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer directions, maps, local-area information, and appropriate service information.
Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolution for customers, other branches, and vendors.
Place outgoing calls for callback management and other assigned purposes.
Help assess the condition of rental vehicles upon return.
Notify management of known customer or vehicle problems and required vehicle maintenance.
Build knowledge and skills and pursue on-the-job training, development opportunities, and company-sponsored classroom training.
Perform miscellaneous, backup, and other job-related duties as assigned.
Improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.