Customer Experience Representative - Gulf Shores International Airport

Enterprise•Gulf Shores, AL

2d•Onsite

About The Position

Enterprise Mobility’s National/Alamo brand is hiring a Customer Experience Representative (CXR) at Gulf Shores International Airport in Gulf Shores, Alabama. The representative provides friendly, efficient transactions and company-approved services and products to create a positive customer experience. The role also facilitates rental and return transactions by verifying and documenting required driver information. Starting pay is $18.80 per hour, with monthly bonus opportunities. The posted schedule is Monday 7:30 a.m.–6:00 p.m., Thursday 9:00 a.m.–7:00 p.m., Friday 12:00 p.m.–9:00 p.m., and Sunday 7:30 a.m.–6:00 p.m.; Tuesday, Wednesday, and Saturday are off.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and must not require company sponsorship for work authorization now or in the future.
High school diploma or GED required.
At least 2 years of continuous customer service or sales experience in retail, guest services, or administrative support.
Current and valid driver's license.
No more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.
No more than 1 excessive speeding violation (26 or more miles per hour over the posted speed limit) on driving record within the last 3 years; candidates exceeding this limit will be disqualified.
No drug- or alcohol-related driving convictions, including DUI/DWI, within the past 5 years.

Responsibilities

Meet and greet customers professionally, courteously, and promptly.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use company-approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer assistance such as directions, maps, local-area information, and relevant service information.
Answer incoming calls about reservations, rate quotes, and general questions; provide information and resolutions to customers, other branches, and vendors.
Make outgoing calls for callback management and other assigned purposes.
Help assess the condition of rental vehicles upon return.
Notify management of known customer problems, vehicle problems, and required vehicle maintenance.
Build knowledge and skills and pursue on-the-job development and company-sponsored classroom training.
Perform miscellaneous and backup job-related duties as assigned.
Seek to improve performance through self-assessment, skill development, training, and goal setting.
Maintain regular, reliable attendance and punctuality.