Temporary Customer Service Representative - Gulf Shores International Airport

Enterprise•Gulf Shores, AL

2d•Onsite

About The Position

Enterprise Mobility is hiring a Temporary Customer Experience Representative (CXR) for the National/Alamo brand at Gulf Shores International Airport in Gulf Shores, Alabama. The role provides friendly, efficient customer transactions and offers company-approved services and products. It also facilitates vehicle rentals and returns by verifying and documenting necessary driver information. Pay is $18.80 per hour. This temporary position may last up to 90 days. The available schedule is Monday 7:30 a.m.–6:00 p.m., Thursday 9:00 a.m.–7:00 p.m., Friday 12:00 p.m.–9:00 p.m., and Sunday 7:30 a.m.–6:00 p.m. Tuesday, Wednesday, and Saturday are off.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States without requiring company sponsorship now or in the future.
High school diploma or GED required.
At least 2 years of customer service or sales experience in retail, guest services, or administrative support.
Current and valid driver's license with no more than 2 moving violations and/or at-fault accidents on the driving record in the past 3 years.
More than 1 excessive speeding violation (26 or more miles per hour over the posted speed limit) on the driving record in the past 3 years disqualifies candidates.
No drug- or alcohol-related driving convictions, including DUI/DWI, in the past 5 years.

Responsibilities

Meet and greet customers professionally, courteously, and promptly.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Assist customers with directions, maps, local information, and appropriate service information.
Answer calls about reservations, rate quotes, and general questions; provide information and resolve issues for customers, other branches, and vendors.
Make callback-management and other assigned outgoing calls.
Help assess rental vehicle condition upon return.
Notify management of known customer problems, vehicle problems, and required maintenance.
Build job knowledge and skills, and pursue on-the-job training, development opportunities, and company-sponsored classroom training.
Perform miscellaneous and backup duties related to the job as assigned.
Improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.