Customer Experience Representative - Albany International Airport

Enterprise Mobility•Town of Colonie, NY

9d•Onsite

About The Position

Enterprise Mobility’s National/Alamo brand is hiring a Customer Experience Representative at Albany International Airport. The role provides friendly, efficient customer transactions and offers company-approved services and products. It also facilitates rentals and returns by verifying and documenting required driver information. The starting pay is $19 per hour. The position is located at 737 Albany Shaker Road, Albany, NY 12211. Full-time and part-time schedules are available. Part-time employees must be able to work at least 15 to 20 hours within the listed schedule windows to be considered. Available schedules are Monday, Tuesday, Thursday, Friday, and Saturday from 6:00 a.m. to 3:00 p.m., with a one-hour meal break, or Sunday through Thursday from 4:00 p.m. to 1:00 a.m., with a one-hour meal break. Part-time benefits include an employee discount, retirement savings plan, training and development, and paid time off. Full-time employees receive these benefits plus health, life, dental, and vision insurance.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and not require company sponsorship for work authorization now or in the future.
Must have a high school diploma or GED.
Must have at least one year of customer service experience.
Must be able to operate a motor vehicle and hold a valid, unrestricted U.S. driver's license.
Must live within a reasonable commute of no more than one hour from the location within 30 days of the anticipated start date.
Must be able to read, write, and understand English.

Responsibilities

Meet and greet customers in a professional, friendly, and timely manner.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use company-approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer customers directions, maps, local area information, and appropriate service information.
Answer incoming calls about reservations, rate quotes, and general questions; provide information and resolve issues for customers, other branches, and vendors.
Place outgoing calls for callback management and other assigned purposes.
Assist in assessing the condition of rental vehicles upon return.
Notify management of known customer problems, vehicle problems, and required vehicle maintenance.
Build knowledge and skills, pursue on-the-job development opportunities, and participate in company-sponsored classroom training.
Perform miscellaneous and backup job-related duties as assigned.
Seek to improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.