Temporary Customer Experience Representative- Jackson Airport

Enterprise Holdings•Pearl, MS

8d•Onsite

About The Position

Enterprise Mobility is hiring a temporary Customer Experience Representative for the National/Alamo brand at Jackson Airport in Jackson, Mississippi. The role provides friendly, efficient customer service during rental transactions and helps customers understand rental terms, vehicle features, and available services and products. It also supports the rental process by verifying and documenting driver information and assisting with vehicle returns. The position pays $17 per hour and is temporary; the posting states both that it can last up to 98 days and that it is for 89 working days. The schedule is Thursday through Monday, from 4:00 p.m. until close, defined as when the last flight lands. The position is located at 100 International Drive, Jackson, MS 39208.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and not require company sponsorship for work authorization now or in the future.
High school diploma or GED required.
At least 2 years of continuous customer service or sales experience in retail, guest services, or administrative support.
Current and valid driver's license.
No more than 2 moving violations and/or at-fault accidents on the driving record within the past 3 years.
More than 1 excessive speeding violation, defined as 26 or more miles per hour over the posted speed limit, within the last 3 years disqualifies candidates.
No drug- or alcohol-related driving convictions, including DUI/DWI, within the past 5 years.

Responsibilities

Meet and greet customers professionally, pleasantly, and promptly.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use company-approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer customer assistance such as directions, maps, local-area information, and appropriate service information.
Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolution for customers, other branches, and vendors.
Place outgoing calls for callback management and other assigned purposes.
Assist with assessing the condition of rental vehicles upon return.
Notify management of known customer problems, vehicle problems, and required vehicle maintenance.
Build job knowledge and skills, and pursue on-the-job training, development opportunities, and company-sponsored classroom training.
Perform miscellaneous and backup job-related duties as assigned.
Seek to improve performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.