Temporary Customer Experience Representative- Jackson Airport

Enterprise•Jackson, MS

6d•Onsite

About The Position

Enterprise Mobility is hiring a temporary Customer Experience Representative for the National/Alamo brands at Jackson Airport in Jackson, Mississippi. The representative provides friendly, efficient customer transactions and offers company-approved services and products to create a positive customer experience. The role also supports the rental process by verifying and documenting driver information so rentals and returns can be completed efficiently and on time. The starting pay is $17 per hour. The temporary position may last up to 98 days; the description also states it is for 89 working days. The schedule is Thursday through Monday, from 4:00 p.m. until close, defined as when the last flight lands.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and must not require employment authorization sponsorship now or in the future.
High school diploma or GED required.
At least 2 years of continuous customer service or sales experience in retail, guest services, or administrative support.
Current and valid driver's license.
No more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.
More than 1 excessive speeding violation—defined as 26 or more miles per hour over the posted speed limit—on the driving record within the last 3 years disqualifies candidates.
No drug- or alcohol-related convictions on driving record within the past 5 years, including DUI/DWI.

Responsibilities

Meet and greet customers professionally, in a friendly manner, and in a timely fashion.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer directions, maps, local-area information, and other appropriate assistance to customers.
Answer incoming calls about reservations, rate quotes, and general questions; provide information and resolve issues for customers, other branches, and vendors.
Place outgoing calls for callback management and other assigned purposes.
Assist with assessing the condition of vehicles upon return.
Notify management of known customer problems, vehicle problems, and required vehicle maintenance.
Build knowledge and skills and pursue on-the-job development, training opportunities, and company-sponsored classroom training.
Perform assigned miscellaneous and backup duties related to the job.
Seek to improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.