Customer Experience Representative - Portland Jetport Airport

Enterprise • Portland, ME

8d • Onsite

About The Position

Enterprise Mobility is hiring a full-time Customer Experience Representative at Portland Jetport Airport in Portland, Maine. The role provides friendly, efficient customer transactions and company-approved services, while facilitating rental and return processes by verifying and documenting driver information. Pay starts at $19 per hour, with monthly bonus opportunities; average monthly commission bonuses range from $300 to $500. A $2-per-hour shift differential applies to hours worked from 9 p.m. to 5 a.m. The schedule is Sunday through Thursday, 5:00 p.m. to 1:00 a.m., with work potentially continuing until 2:00 a.m. if a flight is delayed.

Enterprise Mobility offers paid time off, a consistent 40-hour workweek, employee discounts, a retirement savings plan with 401(k) matching profit sharing, health, life, dental, and vision insurance, and training and development.

Requirements

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require company sponsorship for work authorization now or in the future.
• High school diploma or GED equivalent required.
• At least 6 months of prior customer service, retail, or administrative support experience.
• Valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record in the past three years.
• No drug- or alcohol-related conviction on the driving record in the past five years.

Responsibilities

• Meet and greet customers professionally, courteously, and promptly.
• Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
• Use company-approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
• Offer directions, maps, local-area information, and relevant service information to assist customers.
• Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolution for customers, other branches, and vendors.
• Place outgoing calls for callback management and other assigned purposes.
• Help assess the condition of rental vehicles upon return.
• Notify management of known customer problems, vehicle problems, and required vehicle maintenance.
• Build knowledge and skills, pursue on-the-job training and development, and participate in company-sponsored classroom training.
• Perform miscellaneous and backup job-related duties as assigned.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan including 401(k) with matching profit sharing
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Training and development
• Monthly bonus opportunities, with average monthly commission bonuses ranging from $300 to $500

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED