Customer Experience Representative - Appleton Airport

Enterprise Mobility•Town of Grand Chute, WI

8d•Onsite

About The Position

Enterprise Mobility is hiring a Customer Experience Representative for its National/Alamo brands at Appleton Airport in Appleton, Wisconsin. The representative provides friendly, efficient customer service and supports rental transactions by verifying and documenting driver information, explaining rental terms and vehicle features, and offering company-approved services and products. The role also helps customers with rental returns, responds to phone inquiries, and shares relevant local and service information. The position pays $18 per hour, plus potential bonuses. Available schedules are Wednesday–Saturday, 2:00 p.m. to close; Sunday–Thursday, 2:00 p.m. to close; Sunday–Thursday, 8:00 a.m. to 5:00 p.m.; or Wednesday–Sunday, 8:00 a.m. to 5:00 p.m.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and must not require work authorization sponsorship now or in the future.
High school diploma or GED required.
At least 1 year of customer service or sales experience in retail, guest services, or administrative support.
Must have worked 12 consecutive months or more at the most recent employer.
Valid driver's license with no more than 2 moving violations and/or at-fault accidents on the driving record in the past 3 years.
No drug- or alcohol-related conviction on the driving record in the past 3 years.

Responsibilities

Greet customers professionally, warmly, and promptly.
Explain rental terms and conditions, vehicle features, and other services to provide efficient customer service.
Use company-approved sales and service techniques to understand customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer directions, maps, local information, and appropriate service information.
Answer incoming calls about reservations, rate quotes, general questions, and customer issues; provide information and resolution for customers, other branches, and vendors.
Make outgoing calls for callback management and other assigned purposes.
Help assess the condition of rental vehicles upon return.
Notify management of known customer problems, vehicle problems, and required vehicle maintenance.
Build knowledge and skills through on-the-job development and company-sponsored classroom training.
Perform miscellaneous and backup job-related duties as assigned.
Seek to improve performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.