Customer Experience Representative- Manchester Airport

Enterprise Mobility • Manchester, NH

8d • Onsite

About The Position

Enterprise Mobility's National/Alamo brand is hiring a Customer Experience Representative (CXR) at Manchester Airport. The role provides friendly, efficient customer transactions and approved services and products, and facilitates rental and return processes by verifying and documenting driver information. The position pays $19 per hour at the starting rate, with monthly bonus opportunities; average monthly commission bonuses range from $300 to $500. The schedule is full-time, 40 hours per week, with one of two listed schedules: Friday through Tuesday, 10:00 a.m. to 8:00 p.m., or Monday through Friday, 4:00 p.m. to 1:00 a.m. The position is located at 1 Airport Road, Manchester, NH 03103.

Requirements

• Must be at least 18 years old.
• Must be authorized to work in the United States and must not require company sponsorship for work authorization now or in the future.
• High school diploma or GED equivalent required.
• At least 6 months of prior customer service, retail, or administrative support experience required.
• Valid driver's license with no more than two moving violations and/or at-fault accidents in the past 3 years.
• No drug- or alcohol-related conviction on driving record in the past 5 years.

Nice To Haves

• Some college preferred.

Responsibilities

• Meet and greet customers professionally, in a friendly and timely manner.
• Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
• Use approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
• Offer directions, maps, local-area information, and appropriate service information.
• Answer incoming calls about reservations, rate quotes, and general questions; provide information and resolve issues for customers, other branches, and vendors.
• Make outgoing calls for callback management and other assigned purposes.
• Help assess rental vehicle condition upon return.
• Notify management of known customer problems, vehicle problems, and required vehicle maintenance.
• Build knowledge and skills through on-the-job development and company-sponsored classroom training.
• Perform miscellaneous and backup job-related duties as assigned.
• Seek to improve performance through self-assessment, skill development, training, and goal setting.
• Maintain regular and reliable attendance and punctuality.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan including 401(k) with matching profit sharing
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Training and development
• Monthly bonus opportunities; average monthly commission bonuses range from $300 to $500

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED