Customer Experience Representative - Birmingham Airport

Enterprise Mobility•Birmingham, AL

4d•Onsite

About The Position

Enterprise Mobility’s National/Alamo brand is hiring a Customer Experience Representative at Birmingham International Airport. The role provides friendly, efficient customer transactions and offers company-approved services and products to create a positive customer experience. It also supports the rental process by verifying and documenting driver information so rentals and returns are completed efficiently and on time. The position starts at $17.00 per hour, with monthly bonus opportunities. The available schedules are Friday through Tuesday, 3:00 p.m. to 12:00 a.m. (Wednesday and Thursday off), or Sunday, Monday, Wednesday, Thursday, and Friday, 3:00 p.m. to 12:00 a.m. (Tuesday and Saturday off).

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
High school diploma or GED required.
At least 2 years of continuous customer service or sales experience in retail, guest services, or administrative support.
Current and valid driver's license, with no more than 2 moving violations and/or at-fault accidents on the driving record within the past 3 years.
More than 1 excessive speeding violation, defined as 26 or more miles per hour over the posted speed limit, on the driving record within the last 3 years disqualifies candidates.
No drug- or alcohol-related driving convictions (DUI/DWI) within the past 5 years.

Responsibilities

Meet and greet customers professionally, in a friendly manner, and in a timely fashion.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use company-approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer directions, maps, local-area information, and appropriate service information to assist customers.
Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolution for customers, other branches, and vendors.
Make outgoing calls for callback management and other assigned purposes.
Help assess the condition of rental vehicles upon return.
Notify management of known customer problems.
Notify management of known vehicle problems and required vehicle maintenance.
Build knowledge and skills through on-the-job development and company-sponsored classroom training.
Perform miscellaneous and backup job-related duties as assigned.
Seek to improve performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.