Customer Experience Representative - Portland Jetport Airport

Enterprise Mobility•Portland, ME

10d•Onsite

About The Position

Enterprise Mobility is hiring a full-time Customer Experience Representative at Portland Jetport Airport in Portland, Maine. The role provides friendly, efficient service and processes customer transactions, explaining rental terms, vehicle features, and company-approved services and products. It also supports rental and return operations by verifying and documenting driver information, assisting customers with questions and local information, handling calls, and helping assess returned vehicles. The starting pay is $19 per hour, with monthly bonus opportunities. A $2-per-hour shift differential applies to hours worked from 9 p.m. to 5 a.m.; average monthly commission bonuses range from $300 to $500. The schedule is Sunday through Thursday, 5 p.m. to 1 a.m., with the shift potentially extending until 2 a.m. if a flight is delayed.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and not require company sponsorship for work authorization now or in the future.
High school diploma or GED equivalent required.
At least 6 months of prior customer service, retail, or administrative support experience.
Valid driver's license with no more than 2 moving violations and/or at-fault accidents on the driving record in the past 3 years.
No drug- or alcohol-related conviction on the driving record in the past 5 years.

Responsibilities

Meet and greet customers professionally, in a friendly manner, and in a timely manner.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use company-approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer directions, maps, local-area information, and appropriate service information.
Answer incoming calls about reservations, rate quotes, and general questions; provide information and resolve issues for customers, other branches, and vendors.
Place outgoing calls for callback management and other assigned purposes.
Assist in assessing the condition of rental vehicles upon return.
Notify management of known customer problems.
Notify management of known vehicle problems and required vehicle maintenance.
Build knowledge and skills, pursue on-the-job training and development opportunities, and participate in company-sponsored classroom training.
Perform miscellaneous and backup job-related duties as assigned.