Customer Experience Representative - Portland Airport (PDX)

Enterprise Mobility•Portland, OR

3d•Onsite

About The Position

Enterprise Mobility is hiring a full-time Customer Experience Representative for the National/Alamo brands at Portland International Airport. The role provides friendly, efficient customer transactions and offers company-approved products and services to create a positive customer experience. It also supports the rental process by verifying and documenting required driver information and helping ensure efficient rental and return transactions. The stated starting pay is $18 per hour, based on a 40-hour workweek. The schedule is Tuesday through Saturday, 5:30 p.m. to 2:00 a.m., with Sunday and Monday off. The position is located at Portland International Airport, 7240 NE Airport Way, Portland, OR 97218.

Requirements

High school diploma or GED.
At least 1 year of prior customer service, retail, or sales experience.
Valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record in the past 3 years.
No drug- or alcohol-related driving event, such as DUI or DWI, in the past 5 years.
Must be authorized to work in the United States and not require company sponsorship for work authorization now or in the future.
Must be able to work Tuesday through Saturday, 5:30 p.m. to 2:00 a.m., apart from religious observation.
Must be at least 18 years old.

Responsibilities

Meet and greet customers professionally, courteously, and promptly.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use company-approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer directions, maps, local-area information, and appropriate service information to assist customers.
Answer incoming calls about reservations, rate quotes, general questions, and customer issues; provide information and resolutions to customers, other branches, and vendors.
Place outgoing calls for callback management and other assigned purposes.
Help assess the condition of rental vehicles upon return.
Notify management of known customer problems and vehicle problems or required maintenance.
Build knowledge and skills and pursue on-the-job development and company-sponsored classroom training.
Perform miscellaneous, backup, and other job-related duties as assigned.
Seek to improve performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.