Customer Experience Representative - Portland Airport (PDX)

Enterprise•Portland, OR

1d•Onsite

About The Position

Enterprise Mobility is hiring a full-time Customer Experience Representative for the National/Alamo brands at Portland International Airport. The role provides superior, friendly, and efficient customer transactions and offers company-approved services and products to create a positive customer experience. It also facilitates rental and return transactions by verifying and documenting required driver information. The position is based at 7240 NE Airport Way, Portland, OR 97218, pays $18 per hour, and is based on a 40-hour workweek. The schedule is Tuesday through Saturday, 5:30 p.m. to 2:00 a.m., with Sunday and Monday off.

Requirements

High school diploma or GED.
At least 1 year of prior customer service, retail, or sales experience.
Valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record in the past 3 years.
No drug- or alcohol-related driving event, such as DUI or DWI, in the past 5 years.
Authorized to work in the United States without requiring employment authorization sponsorship from the company now or in the future.
Able to work Tuesday through Saturday, 5:30 p.m. to 2:00 a.m., apart from religious observation.
At least 18 years old.

Responsibilities

Greet customers professionally, pleasantly, and promptly.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use company-approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Provide customer assistance such as directions, maps, local-area information, and relevant service information.
Answer incoming calls about reservations, rate quotes, and general questions; provide information and resolve issues for customers, other branches, and vendors.
Make outgoing calls for callback management and other assigned purposes.
Help assess the condition of rental vehicles upon return.
Notify management of known customer problems, vehicle problems, or required vehicle maintenance.
Build knowledge and skills, pursue on-the-job training and development opportunities, and participate in company-sponsored classroom training.
Perform miscellaneous and backup duties as assigned.
Seek to improve job performance through self-assessment, skill development, training, and goal setting.
Maintain reliable attendance and punctuality.