Customer Experience Representative - Akron Canton Airport

Enterprise Mobility•Jackson Township, OH

3d•Onsite

About The Position

Enterprise Mobility is hiring a Customer Experience Representative for its National/Alamo brand at Akron Canton Airport. The role provides friendly, efficient customer transactions and offers company-approved services and products to create a positive customer experience. It also supports the rental process by verifying and documenting driver information and assisting with rental and return transactions. The position is located at 5400 Lauby Rd NW, North Canton, OH 44720, and starts at $18.30 per hour. The schedule is Monday through Friday, 3:00 p.m. to 12:00 a.m.; Saturday and Sunday are off.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
High school diploma or GED equivalent required.
At least one year of prior customer service, retail, or administrative support experience.
Valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record in the past three years.
No drug- or alcohol-related conviction on the driving record in the past five years.

Nice To Haves

Some college preferred.

Responsibilities

Meet and greet customers professionally, courteously, and promptly.
Explain rental terms and conditions, vehicle features, and services to provide efficient customer service.
Use company-approved sales and service techniques to identify customer needs and offer protection products, upgrades, fuel options, and additional equipment.
Provide directions, maps, local-area information, and appropriate service information.
Answer incoming calls about reservations, rate quotes, and general questions; provide information and resolve issues for customers, other branches, and vendors.
Make outgoing calls for callback management and other assigned purposes.
Help assess rental vehicle condition upon return.
Notify management of known customer problems.
Notify management of known vehicle problems and required maintenance.
Build knowledge and skills and pursue on-the-job training, development opportunities, and company-sponsored classroom training.
Perform miscellaneous and backup job-related duties as assigned.
Seek to improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.