Customer Experience Representative - Akron Canton Airport

Enterprise•North Canton, OH

2d•Onsite

About The Position

Enterprise Mobility is hiring a Customer Experience Representative for its National/Alamo brand at Akron Canton Airport in North Canton, Ohio. The role provides friendly, efficient customer transactions and offers company-approved services and products to create a positive customer experience. It also supports the rental process by verifying and documenting driver information to help ensure efficient rental and return transactions. Starting pay is $18.30 per hour. The schedule is Monday through Friday, 3:00 p.m. to 12:00 a.m.; Saturday and Sunday are off.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and must not require current or future work authorization sponsorship from the company.
High school diploma or GED equivalent required.
At least one year of prior customer service, retail, or administrative support experience required.
Valid driver's license required.
No more than two moving violations and/or at-fault accidents on the driving record in the past three years.
No drug- or alcohol-related conviction on the driving record in the past five years.

Nice To Haves

Some college preferred.

Responsibilities

Meet and greet customers professionally, in a friendly and timely manner.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use company-approved sales and service techniques to assess customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Provide customer assistance such as directions, maps, local-area information, and relevant service information.
Answer incoming calls about reservations, rate quotes, and general questions; provide information and resolve issues for customers, other branches, and vendors.
Make outgoing calls for callback management and other assigned purposes.
Help assess the condition of rental vehicles upon return.
Notify management of known customer problems, vehicle problems, and required vehicle maintenance.
Build knowledge and skills through on-the-job development and company-sponsored classroom training.
Seek to improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular, reliable attendance and punctuality.
Perform other assigned job-related and backup duties.