Customer Experience Representative-Lawton Ft. Sill Airport

Enterprise•Lawton, OK

1d•Onsite

About The Position

Enterprise Mobility is hiring a Customer Experience Representative for its National/Alamo brands at Lawton Ft. Sill Airport. The role provides friendly, efficient customer transactions and offers company-approved services and products. It also supports the rental process by verifying and documenting driver information so rentals and returns can be completed efficiently and on time. Starting pay is $16 per hour. The stated schedule is Sunday 7:30 a.m.–6:30 p.m., Monday and Tuesday 10:00 a.m.–6:30 p.m., Wednesday through Friday off, and Saturday 7:30 a.m.–6:30 p.m.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and not require employment authorization sponsorship now or in the future.
High school diploma or GED required.
At least 2 years of customer service or sales experience in retail, guest services, or administrative support.
Valid driver's license with no more than 2 moving violations and/or at-fault accidents on the driving record within the past 3 years.
No drug- or alcohol-related convictions on the driving record within the past 5 years, including DUI/DWI.

Responsibilities

Meet and greet customers professionally, courteously, and promptly.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Provide customer assistance such as directions, maps, local area information, and relevant service information.
Answer incoming calls about reservations, rate quotes, and general questions, and provide information and resolution for customers, other branches, and vendors.
Make outgoing calls for callback management and other assigned purposes.
Help assess the condition of rental vehicles upon return.
Notify management about known customer problems, known vehicle problems, and required vehicle maintenance.
Build job knowledge and skills, and pursue on-the-job training, development opportunities, and company-sponsored classroom training.
Perform miscellaneous and backup duties as assigned.
Seek to improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.