Customer Experience Representative-Lawton Ft. Sill Airport

Enterprise Mobility•Lawton, OK

3d•Onsite

About The Position

The Customer Experience Representative (CXR) for the National/Alamo brands of Enterprise Mobility provides friendly, efficient customer transactions and offers company-approved services and products. The role facilitates the rental process by verifying and documenting driver information to support timely rentals and returns. This position is located at Lawton Ft. Sill Airport in Lawton, Oklahoma, and starts at $16 per hour. The schedule is Sunday 7:30 a.m.–6:30 p.m., Monday 10:00 a.m.–6:30 p.m., Tuesday 10:00 a.m.–6:30 p.m., and Saturday 7:30 a.m.–6:30 p.m. Wednesday, Thursday, and Friday are off.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States and not require company sponsorship for work authorization now or in the future.
High school diploma or GED required.
At least 2 years of customer service or sales experience in retail, guest services, or administrative support.
Valid driver's license with no more than 2 moving violations and/or at-fault accidents on the driving record within the past 3 years.
No drug- or alcohol-related driving convictions (DUI/DWI) within the past 5 years.

Responsibilities

Meet and greet customers professionally, warmly, and promptly.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use company-approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer directions, maps, local-area information, and appropriate service information.
Answer incoming calls about reservations, rate quotes, and general questions; provide information and resolve issues for customers, other branches, and vendors.
Place outgoing calls for callback management and other assigned purposes.
Help assess the condition of rental vehicles upon return.
Notify management of known customer problems, vehicle problems, and required vehicle maintenance.
Build knowledge and skills and pursue on-the-job training, development opportunities, and company-sponsored classroom training.
Perform miscellaneous and backup job-related duties as assigned.
Seek to improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.