Customer Experience Representative - CLT Airport

Enterprise Mobility•Charlotte, NC

20h•Onsite

About The Position

Enterprise Mobility is hiring a Customer Experience Representative for its National/Alamo brands at Charlotte Douglas International Airport. The role provides friendly, efficient customer transactions and offers company-approved services and products to create a positive customer experience. It also facilitates rentals by verifying and documenting required driver information and helping ensure efficient rental and return processes. The starting pay is $17.50 per hour. The position is at 5489 R C Josh Birmingham Parkway, Charlotte, NC 28214. Candidates must be able to work one of the posted schedules, each of which includes a one-hour break.

Requirements

High school diploma or GED.
At least 2 years of customer service or sales experience in retail, guest services, or administrative support.
Valid driver's license with no more than 2 moving violations and/or at-fault accidents on the driving record within the past 3 years.
No drug- or alcohol-related driving convictions, including DUI/DWI, within the past 5 years.
Must be authorized to work in the United States without requiring current or future work-authorization sponsorship from the company.
Must be able to work one of the posted schedules, apart from religious observation.
Must be at least 18 years old.

Responsibilities

Meet and greet customers professionally, in a friendly and timely manner.
Provide efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
Use company-approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
Offer directions, maps, local-area information, and appropriate service information to assist customers.
Answer incoming calls about reservations, rate quotes, general questions, and other matters; provide information and resolve issues for customers, branches, and vendors.
Make outgoing calls for callback management and other assigned purposes.
Help assess the condition of rental vehicles upon return.
Notify management of known customer problems, vehicle problems, and required vehicle maintenance.
Build knowledge and skills through on-the-job training, development opportunities, and company-sponsored classroom training.
Perform miscellaneous and backup job-related duties as assigned.
Seek to improve job performance through self-assessment, skill development, training, and goal setting.
Maintain regular and reliable attendance and punctuality.