Summer Internship - Customer Experience - Customer Center

PACCAR • Renton, WA

10d • Onsite

About The Position

PACCAR Parts is hiring a Customer Experience summer intern at its headquarters in Renton, Washington. The intern will work directly with the PACCAR Customer Center and gain practical exposure to customer experience processes. The role provides opportunities to learn from industry professionals, work with managers and senior managers, build mentoring relationships with customer service leaders, and gain hands-on experience.

The intern will interface with dealers and end customers, collaborate with the Customer Center team to analyze and improve service coordination workflows, and support process improvement and continuous improvement initiatives. Responsibilities also include documenting processes, preparing training materials, and presenting findings and recommendations to leadership.

The internship is intended for students currently enrolled in college; junior or senior standing is preferred. Undergraduate interns earn $25.00 per hour and graduate interns earn $30.00 per hour. The role may offer relocation assistance and includes the full range of PACCAR intern benefit options.

Requirements

• Currently enrolled in college.
• Excellent written and verbal communication skills.
• Strong organizational and project management skills.
• Self-motivation and an energetic personality.
• Team-oriented approach.
• Flexibility to work in a dynamic, fast-paced environment.
• Ability to handle multiple priorities.
• Strong PC skills, including experience with Microsoft Office Suite.

Nice To Haves

• Relevant coursework or prior internship experience.
• Junior or senior standing in college is preferred.

Responsibilities

• Interface with dealers and end customers and assist with business processes.
• Collaborate with Customer Center team members to analyze and improve service coordination workflows.
• Review current business processes and identify opportunities to improve efficiency and customer satisfaction.
• Support process improvement initiatives, including preparing documentation and training materials.
• Assist with Six Sigma and other continuous improvement projects focused on operational excellence.
• Present findings and recommendations to leadership to contribute to strategic decision-making.

Benefits

• 401(k) with up to a 5% company match.
• Sick leave.
• Medical, dental, and vision plans for the employee and family.
• Flexible spending accounts (FSA) and health savings account (HSA).
• Life and accidental death and dismemberment insurance.
• Employee assistance program services, including wellness plans, estate planning, and financial counseling.
• Growth, training, and development opportunities.
• Opportunity to work alongside experienced colleagues recognized as experts in their field.
• Relocation assistance may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed