Customer Experience Guide - Part Time (Fixed Term)

Patagonia • Telluride, CO

1d • Onsite

About The Position

The Customer Experience Guide is a part-time, fixed-term retail role supporting Patagonia’s Telluride store, especially during peak seasons, sales, and other times when additional help is needed. The Guide represents the brand and contributes to the store’s customer experience and success through customer service, sales, merchandising, operations, events, inventory support, and environmental activism. The role centers customers’ needs, encourages creative problem-solving, and supports a positive and inclusive team environment.

The Guide learns about Patagonia products and core sports, shares enthusiasm for the local community and environmental protection, and supports both front-of-house and back-of-house store activities. The position requires flexibility to changing business and team needs, including variable schedules and shifts that may begin or end outside business hours.

Requirements

• Proven customer service and/or sales skills; previous retail or related customer service experience is preferred.
• Interest in or eagerness to learn about Patagonia products and services.
• Helpful and courteous problem-solving approach.
• Effective communication with team members and leadership, including participation in constructive feedback.
• Adaptability to changing situations and priorities, with the ability to pivot as needed.
• Organizational skills and attention to detail.
• Ability to prioritize and complete tasks based on urgency and importance outlined by leadership.
• Ability to arrive ready to work on time, meet deadlines, and communicate issues cross-functionally.
• Self-motivation and ability to thrive in a team-oriented environment.
• Basic math and computer skills; accuracy with money handling and register use is preferred.
• Ability to stand and walk for extended periods during shifts of up to 8 hours per day.
• Ability to reach overhead, bend, squat, kneel, and carry products for customer service, inventory stocking, events, and merchandising.
• Ability to walk up and down stairs while carrying boxes, products, and other items.
• Ability to perform store cleaning, including sweeping, vacuuming, and emptying trash.
• Ability to safely lift up to 55 pounds.
• Comfort climbing ladders.
• Availability for 20–29 hours per week and open availability on at least one weekend day.

Nice To Haves

• Previous retail or related customer service experience.
• Interest in or eagerness to learn about Patagonia products and services.
• Basic computer skills, accurate money handling, and register use.

Responsibilities

• Deliver customer-centered service and sales support, build customer relationships, and connect the community with outdoor activities.
• Represent Patagonia’s purpose and core values and act as a brand advocate.
• Support environmental activism by engaging customers, colleagues, and the community in the mission to save the home planet.
• Learn about products and core sports to better serve customers.
• Answer phones, work events, support front-of-house and back-of-house operations and inventory flow, and assist with in-store repairs.
• Communicate with the leadership team and customer service.
• Process shipments, support physical inventory, and restock the sales floor.
• Assist with sale preparation and breakdown, product transfers, and donations.
• Maintain visual store standards by folding, hanging, buffing, steaming, dressing mannequins, and stocking the floor.
• Follow security measures to help prevent theft; respond to and report safety concerns promptly and maintain a safe, clean, and organized store.
• Help create a supportive, positive, respectful work environment free from harassment and contribute to justice and antiracism in the workplace.
• Complete assigned tasks according to urgency and importance, meet deadlines, and communicate issues as needed.
• Work flexibly as business and team needs change, and report to work on time.

Benefits

• Comprehensive benefits package, including medical, dental, vision, retirement, and leave of absence plans; plans may vary depending on the nature of employment.
• The company reports an effort to post store work schedules three weeks in advance to support employees’ ability to plan and maintain work-life balance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed