Customer Experience Guide - Seasonal

Patagonia•Telluride, CO

20h•Onsite

About The Position

The Customer Experience Guide supports Patagonia’s retail team during peak seasons and other periods of increased business. As a front-line representative of the brand, the Guide contributes to daily store and customer experience activities, with a focus on sales, customer service, and stocking and staging products. The role involves learning about Patagonia products, connecting with the local community, supporting environmental efforts, and helping keep customers satisfied. Employees are encouraged to solve problems creatively and center customers’ needs. This is a seasonal position with a defined start and end date, typically lasting up to four months. Seasonal employees may be regularly scheduled but may not work more than 19 hours per week, 76 hours per month, or 500 hours in a rolling 12-month period. Employment is at-will and does not guarantee employment for a specific duration. The store is open daily from 10:00 a.m. to 6:00 p.m.; shifts may begin or end up to two hours outside business hours. The current hiring need is for fewer than 19 hours per week, with availability required for at least one weekend day. Schedules may vary from week to week, and the store aims to post schedules three weeks in advance. Seasonal employees are not eligible for company-sponsored benefits except Wellness Time, employee discounts, and benefits required by applicable law.

Requirements

Proven customer service and/or sales skills.
Helpful and courteous approach to problem solving.
Effective communication with team members and leadership, including participation in constructive feedback.
Adaptability to changing situations and priorities.
Organizational skills and attention to detail.
Ability to prioritize and complete tasks based on urgency and importance as outlined by leadership.
Ability to arrive ready to work on time and meet deadlines or communicate issues cross-functionally.
Self-motivation and ability to thrive in a team-oriented environment.
Basic math and computer skills and accuracy with money handling and register use are preferred in the posting.
Ability to stand and walk for extended periods during shifts of up to eight hours per day.
Ability to reach overhead, bend, squat, kneel, and carry products as needed for customer service, inventory, events, and merchandising.
Ability to walk up and down stairs while carrying boxes, products, and other items.
Ability to perform store cleaning tasks such as sweeping, vacuuming, and emptying trash.
Ability to safely lift up to 55 pounds.
Comfort with climbing ladders.
Availability for fewer than 19 hours per week and at least one weekend day.

Nice To Haves

Previous retail or related customer service experience.
Interest in or eagerness to learn about the company’s products and services.
Basic math and computer skills and accuracy with money handling and register use.

Responsibilities

Represent the company’s purpose and core values and act as a brand advocate inside and outside the store.
Deliver customer-focused service, use selling skills, and connect the community to outdoor activities.
Support community environmental efforts and encourage customers and colleagues to participate in the company’s mission.
Learn about products and core sports to better serve customers.
Answer phones, work events, and support front-of-house and back-of-house operations and inventory flow.
Support in-store repairs and communicate effectively with leadership and customer service teams.
Process shipments, support physical inventory, and restock the sales floor.
Assist with sale preparation and breakdown, product transfers, and donations.
Maintain visual store standards by folding, hanging, buffing, steaming, dressing mannequins, and stocking the floor.
Practice security measures to help prevent theft; promptly report and resolve safety concerns and help maintain a safe, clean, and organized store.
Contribute to a supportive, positive, respectful, and harassment-free work environment.
Complete assigned tasks according to urgency and importance, meet deadlines, and communicate issues as needed.
Follow attendance expectations and remain flexible to business and team needs.