Customer Experience Guide - Seasonal

Patagonia•Nashville, TN

3d•$20 - $22•Onsite

About The Position

The Customer Experience Guide is a seasonal member of Patagonia’s retail team who supports core teams during peak seasons, sales, and other short-term staffing needs. The role contributes to daily front-line retail and customer experience activities, with a focus on sales, customer service, stocking, and staging products on the sales floor. Guides represent the brand, learn about products, connect with the community, and support efforts to protect the local environment. Employees are encouraged to solve problems creatively and put customers’ needs at the center of their work. Seasonal employment is for a defined, limited-duration period, typically up to four months, with stated start and end dates. Seasonal employees may be regularly scheduled but may not work more than 19 hours per week, 76 hours per month, or 500 hours in a rolling 12-month period. Employment is at-will and does not guarantee employment for any specific length of time. Seasonal employees are not eligible for company-sponsored benefits except Wellness Time, employee discounts, and benefits required by applicable law. The role is based at the Nashville, Tennessee store. Current hiring needs are for under 19 hours per week, with open availability Friday through Sunday. Store hours are Monday through Saturday, 10 a.m. to 6 p.m., and Sunday, 11 a.m. to 5 p.m. Shifts may begin or end up to two hours before or after business hours. Schedules may vary week to week, and the store aims to post schedules three weeks in advance. Employees are expected to be flexible to business and team needs and report to work on time.

Requirements

Proven customer service and/or sales skills.
A helpful and courteous approach to problem solving.
Effective communication with team members and leadership, including the ability to participate in constructive feedback.
Adaptability to changing situations and priorities.
Organizational skills and attention to detail.
Ability to prioritize and complete tasks according to urgency and importance as outlined by leadership.
Ability to arrive ready to work on time, meet deadlines, and communicate issues cross-functionally.
Self-motivation and ability to thrive in a team-oriented environment.
Basic math and computer skills, and accuracy with money handling and register use are preferred in the posting’s experience section.
Availability for current hiring needs of under 19 hours per week, with open availability Friday through Sunday, and flexibility for shifts that may begin or end up to two hours outside store business hours.
Ability to stand and walk for extended periods, including shifts up to eight hours per day.
Ability to continually reach overhead, bend, squat, kneel, and carry products needed for customer service, inventory, events, and merchandising.
Ability to regularly walk up and down stairs while carrying boxes, products, and other items.
Ability to perform store cleaning tasks such as sweeping, vacuuming, and emptying trash.
Ability to safely lift up to 55 pounds.
Comfort with climbing ladders.

Nice To Haves

Previous retail or related customer service experience is preferred.
Interest in or eagerness to learn about the company’s products and services.
Basic math and computer skills and accuracy with money handling and register use are preferred.

Responsibilities

Use the company’s purpose and core values to guide decisions and act as a brand advocate inside and outside the store.
Deliver customer-centered service, use selling skills, and connect communities to outdoor activities.
Support the community and partner with core team members to involve customers and colleagues in the company’s environmental mission.
Learn about products and core sports to better serve customers.
Answer phones, work events, support front-of-house and back-of-house operations and inventory flow, and assist with in-store repairs while communicating with leadership and customer service teams.
Process shipments, support physical inventory, restock the sales floor, and assist with sale preparation and breakdown, product transfers, and donations.
Maintain visual store standards by folding, hanging, buffing, steaming, dressing mannequins, and stocking the sales floor.
Follow security measures to help prevent theft, handle safety situations, promptly report and resolve concerns, and maintain a safe, clean, and organized store.
Contribute to a supportive, positive, respectful work environment free from harassment.
Interact cooperatively and professionally with coworkers, customers, and vendors, and help embed justice and antiracism in the work and culture.