Customer Experience Guide - Seasonal

Patagonia•Nashville, TN

2d•Onsite

About The Position

The Customer Experience Guide is a seasonal retail role supporting Patagonia’s Nashville store during peak seasons, sales, and other periods when additional staffing is needed. Guides contribute to front-line retail and customer experience activities, with a focus on sales, customer service, and stocking and staging products. They learn about Patagonia products, connect with the local community, and support efforts to protect the local environment. The role is seasonal, has a defined start and end date, and typically lasts up to four months. Seasonal employment is at-will and does not guarantee employment for a specific duration. Employees may be regularly scheduled but may not work more than 19 hours per week, 76 hours per month, or 500 hours in a rolling 12-month period. The role supports customers and store operations by answering phones, working events, assisting with front- and back-of-house operations and inventory flow, and supporting in-store repairs. Other work includes processing shipments, restocking, assisting with physical inventory and sale preparation, maintaining visual standards, and following security and loss-prevention practices. The guide is expected to contribute to a positive, inclusive, respectful work environment and to communicate effectively with colleagues and leadership. The current hiring need is for fewer than 19 hours per week, with open availability Friday through Sunday. Store shifts may begin or end up to two hours outside business hours, and schedules may vary from week to week. The store aims to post schedules three weeks in advance. Store business hours are Monday through Saturday, 10 a.m.–6 p.m., and Sunday, 11 a.m.–5 p.m. Seasonal employees are not eligible for company-sponsored benefits except Wellness Time, employee discounts, and benefits required by applicable law.

Requirements

Proven customer service and/or sales skills.
Helpful and courteous approach to solving problems.
Effective communication with team members and leadership, including participation in constructive feedback.
Adaptability to changing situations and priorities.
Organizational skills and attention to detail.
Ability to prioritize and complete tasks according to urgency and importance as outlined by leadership.
Ability to arrive ready to work on time and meet deadlines, or communicate issues cross-functionally.
Self-motivation and ability to work effectively in a team-oriented environment.
Basic math and computer skills, with accuracy in money handling and register use preferred.
Ability to stand and walk for extended periods during shifts of up to eight hours per day.
Ability to reach overhead, bend, squat, kneel, and carry products for customer service, inventory stocking, events, and merchandising.
Ability to walk up and down stairs while carrying boxes, products, and other necessary items.
Ability to perform store cleaning tasks such as sweeping, vacuuming, and emptying trash.
Ability to safely lift up to 55 pounds.
Comfort climbing ladders.
Availability for fewer than 19 hours per week, with open availability Friday through Sunday, and flexibility to meet business and team needs.

Nice To Haves

Previous retail or related customer service experience.
Interest in or eagerness to learn about the company’s products and services.
Basic computer and math skills, money-handling accuracy, and register-use experience are preferred.

Responsibilities

Deliver customer-centered service and support sales using product knowledge and selling skills.
Act as a brand advocate, using the company’s purpose and core values to guide decisions.
Support community engagement and environmental advocacy alongside core team members.
Learn about products and core sports to better serve customers.
Answer phones, work events, and support front-of-house and back-of-house operations, inventory flow, and in-store repairs.
Process shipments, support physical inventory, restock the sales floor, and assist with sale preparation and breakdown, product transfers, and donations.
Maintain store visual standards by folding, hanging, buffing, steaming, dressing mannequins, and stocking the sales floor.
Follow security measures, help prevent theft, respond to safety situations, and promptly report and resolve concerns.
Help maintain a clean, organized, safe, and secure store.
Contribute to a supportive, positive, respectful work environment that is free from harassment.
Complete assigned work accurately and on time, prioritize tasks according to urgency and leadership guidance, and communicate issues as needed.
Arrive on time and follow the Attendance Policy.