Customer Experience Guide - Seasonal

Patagonia•Chicago Fulton, IL

5d•Onsite

About The Position

The Customer Experience Guide supports Patagonia’s retail team during peak seasons, sales, and other periods of need. The role contributes to daily front-line retail and customer experience activities, with a focus on sales, customer service, and stocking and staging products on the retail floor. Guides learn about Patagonia products, share their interest in the community and local environmental protection, and help keep customers satisfied. Employees are encouraged to solve problems creatively and put customers’ needs at the center of their work. The position supports store operations including answering phones, working events, front- and back-of-house operations, inventory flow, and in-store repairs. It also includes processing shipments, restocking and preparing the sales floor, maintaining visual standards, and following security and loss-prevention practices. Guides are expected to contribute to a clean, safe, inclusive, respectful, and harassment-free workplace. This seasonal role is a 3–4 month contract. Seasonal employees work intermittently or as needed and may not work more than 19 hours per week or 76 hours per month. Current hiring needs are under 19 hours per week, with open availability and weekends required. Store hours are 11 a.m.–7 p.m. daily; shifts may begin or end up to two hours outside business hours, and schedules may vary week to week. Work schedules are generally posted three weeks in advance. The role is based at the Chicago Fulton store. Pay is $20.75–$22.75 per hour. Seasonal employees are not eligible for company-sponsored benefits except where required by law, but are eligible for sick leave benefits and in-store discounts.

Requirements

Proven customer service and/or sales skills.
Helpful and courteous approach to problem solving.
Effective communication with team members and leadership, including participating in constructive feedback.
Ability to adapt to changing situations and priorities.
Organizational skills and attention to detail.
Ability to prioritize and complete tasks according to urgency and importance outlined by leadership.
Ability to arrive ready to work on time and meet deadlines or communicate issues cross-functionally.
Self-motivation and ability to thrive in a team-oriented environment.
Basic math and computer skills, and accuracy with money handling and register use are preferred.
Availability for under 19 hours per week, open availability, and weekends; flexibility to changing schedules and team needs.
Ability to stand and walk for extended periods, including shifts up to 8 hours per day.
Ability to reach overhead, bend, squat, kneel, carry products, and regularly perform store cleaning tasks.
Ability to walk up and down stairs while carrying boxes, products, and other items.
Ability to safely lift up to 55 pounds and comfort climbing ladders.

Nice To Haves

Previous retail or related customer service experience.
Interest in or eagerness to learn about Patagonia products and services.
Basic computer skills, math skills, and accuracy with money handling and register use.

Responsibilities

Deliver customer-centered service and use selling skills to connect customers with outdoor activities.
Act as a brand advocate and use company purpose and core values to guide decisions.
Support the community and encourage customers and colleagues to participate in the company’s environmental mission.
Learn product and core-sport information to better serve customers.
Answer phones, work events, and support front-of-house and back-of-house operations and inventory flow.
Support in-store repairs and communicate with the leadership team and customer service.
Process shipments, support physical inventory, and restock the sales floor.
Assist with sale preparation and breakdown, product transfers, and donations.
Maintain visual store standards, including folding, hanging, buffing, steaming, dressing mannequins, and stocking the floor.
Practice security measures to help prevent theft; promptly report and resolve safety or security concerns.
Help maintain a clean, organized, safe, and secure store.
Contribute to a supportive, positive, respectful, and harassment-free work environment.
Follow attendance expectations, arrive on time, and adapt to business and team needs.