Customer Experience Guide - Seasonal

Patagonia•Telluride, CO

1d•$24 - $26•Onsite

About The Position

The Customer Experience Guide supports Patagonia’s retail team during peak seasons, sales, and other periods of increased need. As a front-line representative of the brand, this role contributes to daily store and customer experience activities, with a focus on sales, customer service, and stocking and staging products. The Guide learns about Patagonia products, connects with customers and the local community, and supports efforts to protect the environment. Employees are encouraged to solve problems creatively and put customers’ needs first. The position also supports store operations, inventory flow, visual standards, loss prevention, and in-store repairs. Seasonal employment has a defined start and end date, typically lasting up to four months. Seasonal employees may be regularly scheduled but may not work more than 19 hours per week, 76 hours per month, or 500 hours in a rolling 12-month period. Employment is at-will and does not guarantee employment for a specific duration. The Telluride store is open seven days a week, currently from 10:00 a.m. to 6:00 p.m. Hiring needs are for fewer than 19 hours per week, with availability required for at least one weekend day. Shifts may begin or end up to two hours outside business hours, and schedules can vary from week to week. Work schedules are generally posted three weeks in advance. Seasonal employees are not eligible for company-sponsored benefits except Wellness Time, employee discounts, and benefits required by applicable law.

Requirements

Proven customer service and/or sales skills.
A helpful and courteous approach to problem-solving.
Effective communication with team members and leadership, including participation in constructive feedback.
Adaptability to changing situations and priorities.
Organizational skills and attention to detail.
Ability to prioritize and complete tasks according to urgency and leadership direction.
Ability to arrive ready to work on time, meet deadlines, and communicate issues across teams.
Self-motivation and ability to work in a team-oriented environment.
Availability for fewer than 19 hours per week and at least one weekend day.
Ability to stand and walk for extended periods during shifts of up to eight hours per day.
Ability to reach overhead, bend, squat, kneel, and carry products as needed for customer service, inventory, events, and merchandising.
Ability to walk up and down stairs while carrying boxes, products, and other items.
Ability to perform store cleaning tasks such as sweeping, vacuuming, and emptying trash.
Ability to safely lift up to 55 pounds and comfort climbing ladders.

Nice To Haves

Previous retail or related customer service experience is preferred.
Interest in or eagerness to learn about the company’s products and services.
Basic math and computer skills, and accuracy with money handling and register use are preferred.
Knowledge of and curiosity about environmental and social issues.

Responsibilities

Use the company’s purpose and core values to guide decisions and act as a brand advocate in and outside the store.
Deliver customer-centered service, use selling skills, and connect the community with outdoor activities.
Support the company’s environmental mission and help involve customers and colleagues in it.
Learn about products and core sports to better serve customers.
Answer phones, work events, support front-of-house and back-of-house operations and inventory flow, and assist with in-store repairs while communicating with leadership and customer service teams.
Process shipments, support physical inventory, restock the sales floor, and assist with sale preparation and breakdown, product transfers, and donations.
Maintain visual store standards by folding, hanging, buffing, steaming, dressing mannequins, and stocking the floor.
Follow security measures to help prevent theft, handle safety situations, report and resolve concerns, and maintain a clean and organized store.
Contribute to a supportive, positive, respectful, and harassment-free work environment.
Follow attendance expectations, arrive on time, and adapt to business and team needs.