Customer Experience Guide

Embarc•South Lake Tahoe, CA

2d•Onsite

About The Position

Embarc is seeking an enthusiastic, knowledgeable, and community-minded Customer Experience Guide for its cannabis retail team. The role supports customer experience and sales initiatives while helping ensure smooth store and inventory operations. It calls for a passion for cannabis, exceptional customer service, and a strong understanding of compliance and product knowledge. The position is full-time and non-exempt at a retail store open 365 days a year. Evening, weekend, and holiday shifts are required based on business needs. Base hourly pay is $19.36. At the South Lake Tahoe location, team members average approximately $8.96 per hour in tips; tips are not guaranteed and may vary with shift, business levels, and seasonality.

Requirements

Strong communication and interpersonal skills with customers and teammates.
Passion for cannabis education and customer service.
Highly organized and detail-oriented, with the ability to multitask effectively.
Comfort working in a fast-paced retail environment.
Familiarity with POS systems.
Evening, weekend, and holiday shifts are required based on business needs.

Nice To Haves

Experience with Treez POS.
Previous experience in retail, customer service, or hospitality.
Understanding of cannabis products, compliance, and regulations; training is provided.
Experience working in a regulated or high-volume retail environment.

Responsibilities

Engage with customers on the sales floor, answer questions, and recommend products based on their needs and preferences.
Deliver an exceptional and educational customer experience in line with Embarc's brand standards.
Support store sales goals by promoting products and loyalty programs.
Communicate and execute sales and marketing initiatives as directed by management.
Maintain a clean, organized, and visually appealing sales floor that reflects Embarc's merchandising standards.
Participate in community engagement, field marketing, social media, and local events to represent the Embarc brand.
Provide management with feedback on customer needs, product trends, and opportunities for improvement.
Assist in daily store operations to support efficiency, compliance, and a positive environment.
Follow company policies, state regulations, and operational procedures accurately and consistently.
Report facility issues promptly to support a safe and comfortable customer experience.
Safely lift and carry up to 35 lbs.
Assist with inventory intake, stocking, labeling, pricing, and transfers.
Support recurring audits, spot checks, and cycle counts to ensure compliance and accuracy.
Follow proper handling and storage procedures for all cannabis products.