Customer Experience Guide - Part Time (Fixed Term)

Patagonia•Telluride, CO

1d•$24 - $26•Onsite

About The Position

The Customer Experience Guide supports Patagonia’s retail store during peak seasons, sales, and other periods when additional coverage is needed. As a front-line representative of the brand, the Guide contributes to customer experience and store success through sales, customer service, merchandising, operations, events, and environmental activism. The role focuses on assisting customers, stocking and staging products on the sales floor, and supporting daily activities that keep customers satisfied. Guides learn about Patagonia products, engage with the local community, and support efforts to protect the local environment. Employees are encouraged to solve problems creatively and put customers’ needs at the center of their work. The position supports store operations, inventory flow, in-store repairs, visual standards, and loss prevention while communicating with colleagues and leadership. The Guide is expected to contribute to a supportive, positive, respectful, and harassment-free work environment. This is a part-time, fixed-term role based in the Telluride, Colorado store. The hiring need is 20–29 hours per week, with availability required on at least one weekend day. Store hours are currently 10 a.m. to 6 p.m. daily, and shifts may begin or end up to two hours outside business hours. Schedules can vary week to week; the store aims to post schedules three weeks in advance. The pay range is $24.25–$26.25.

Requirements

Proven customer service and/or sales skills.
A helpful and courteous approach to problem solving.
Effective communication with team members and leadership, including the ability to participate in constructive feedback.
Ability to adapt to changing situations and priorities.
Organizational skills and attention to detail.
Ability to prioritize and complete tasks according to urgency and importance.
Reliable time management, punctuality, and ability to meet deadlines or communicate issues.
Self-motivation and ability to work in a team-oriented environment.
Basic math and computer skills, accuracy handling money, and register-use skills are identified as preferred in the posting.
Interest in or eagerness to learn about Patagonia products and services.
Availability for 20–29 hours per week, including open availability on at least one weekend day, and flexibility to meet business and team needs.
Ability to stand and walk for extended periods during shifts of up to eight hours.
Ability to reach overhead, bend, squat, kneel, and carry products as needed for customer service, inventory, events, and merchandising.
Ability to walk up and down stairs while carrying boxes, products, and other items.
Ability to perform store cleaning tasks such as sweeping, vacuuming, and emptying trash.
Ability to safely lift up to 55 pounds.
Comfort climbing ladders.

Nice To Haves

Previous retail or related customer service experience.
Basic understanding of Patagonia products and core sports, or eagerness to learn.
Basic math and computer skills and accuracy with money handling and register use.

Responsibilities

Use Patagonia’s purpose and core values to guide decisions and act as a brand advocate inside and outside the store.
Deliver customer-centered service, use selling skills, and connect customers with outdoor activities and the community.
Support community environmental activism and involve customers and colleagues in the company’s mission.
Learn product and core-sport information to better serve customers.
Answer phones, work events, support front-of-house and back-of-house operations and inventory flow, and assist with in-store repairs.
Communicate with the leadership team and customer service colleagues.
Process shipments, support physical inventory, restock the sales floor, and assist with sale preparation and breakdown, product transfers, and donations.
Maintain visual store standards by folding, hanging, buffing, steaming, dressing mannequins, and stocking the sales floor.
Follow security measures to help prevent theft, handle safety situations, and report and resolve concerns promptly.
Help maintain a clean, organized, safe, and secure store.
Contribute to a supportive, positive, respectful, and harassment-free work environment.
Work assigned tasks according to their urgency and importance, and communicate issues across functions as needed.
Follow attendance expectations and arrive ready to work on time.
Interact cooperatively and professionally with coworkers, customers, and vendors, and support justice and antiracism in the workplace.