Now Hiring Full Time CEC
About The Position
The Customer Experience Coordinator is responsible for promoting an excellent customer experience and overseeing front-of-store Associates. The role ensures prompt, courteous service and promotes loyalty programs while modeling outstanding customer service. The Coordinator engages with customers, helps maintain a clean and organized store, and supports a positive internal and external customer experience. The position includes training and mentoring Associates on front-end principles, personalized customer service, and loyalty programs; assigning registers and coordinating breaks; responding to point-of-sale coverage needs; addressing customer concerns; and ensuring tasks are completed according to the store plan. The Coordinator communicates priorities and progress with management and Associates, partners with management on training needs, and supports compliance, safety, and shrink-reduction efforts. Other duties may be assigned.
Requirements
- Available to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Ability to multitask.
- Strong communication and organizational skills, with attention to detail.
- Ability to respond appropriately to changes in direction or unexpected situations.
- Ability to work effectively with peers and supervisors as a team player.
- Ability to train others.
- One year of retail experience and six months of leadership experience.
Responsibilities
- Promote a positive internal and external customer experience and model outstanding customer service.
- Oversee front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs.
- Maintain a clean and organized store and promote a culture of honesty, integrity, and confidentiality.
- Train, mentor, and coach Associates on front-end principles, personalizing customer interactions, and promoting loyalty programs.
- Assign registers, support point-of-sale coverage needs, and coordinate Associate breaks.
- Address customer concerns and issues promptly.
- Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
- Communicate priorities and progress accurately and effectively with management and Associates.
- Give and receive recognition and constructive feedback.
- Partner with management on Associate training needs.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match for eligible Associates
- Medical, dental, and vision coverage for eligible Associates
- Health savings account (HSA) for eligible Associates
- Health care flexible spending account (FSA) for eligible Associates
- Life insurance for eligible Associates
- Short- and long-term disability coverage for eligible Associates
- Paid parental leave for eligible Associates
- Paid holidays, vacation, and sick time for eligible Associates
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
