Now Hiring Full Time CEC

TJX•Wichita, KS

2d•Onsite

About The Position

The CEC is responsible for promoting an excellent customer experience and overseeing front-of-store Associates to ensure prompt, courteous service and promote loyalty programs. The role models outstanding customer service, engages with customers, and helps maintain a clean and organized store. The CEC trains and mentors Associates on front-end principles, personalizing customer interactions, and loyalty programs. The position also supports register coverage, coordinates Associate breaks, addresses customer concerns, helps ensure tasks follow the store plan, communicates priorities and progress, and partners with management on training needs. The CEC promotes honesty, integrity, confidentiality, safety, and adherence to labor laws and company policies, while supporting credit, loyalty, and shrink-reduction programs. Other duties may be assigned. This is a full-time position at TJ Maxx Store 0316 in Wichita, Kansas. The starting pay range is $13.75 to $14.25 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills, with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Able to work effectively with peers and supervisors as a team player.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote an excellent customer experience and model outstanding customer service.
Oversee front-of-store Associates to ensure prompt, courteous customer service and promotion of loyalty programs.
Engage and interact with customers and maintain a clean, organized store.
Promote a positive internal and external customer experience, honesty, integrity, and confidentiality.
Train and mentor Associates on front-end principles and on personalizing customer experiences while promoting loyalty programs.
Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly.
Ensure Associates execute tasks and activities according to the store plan, prioritizing as needed.
Communicate priorities and progress accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.