Customer Experience Champion [Chapman Hwy, PT]
About The Position
Customer Experience Champions are the face of Harper Auto Wash and help create positive customer experiences at its car wash facility. The role calls for genuine enthusiasm for customer service, cheerfulness, and authenticity. Team members may specialize in sales at the pay stations, guiding and preparing vehicles in the wash tunnel, or cleaning vehicle interiors; most work across all three areas. The position is at the Chapman Highway Harper Auto Wash and pays $14 per hour plus tips. Duties include greeting and assisting customers, explaining wash procedures and unlimited passes, preparing and safely guiding vehicles into the wash, and cleaning vehicle interiors as part of a team. Champions also help maintain equipment and the work environment, follow company policies, and work efficiently in a fast-paced setting and in all weather conditions.
Requirements
- Driver's license.
- Pass drug screening as required by company policy.
- Provide friendly and enthusiastic customer service.
- Lift at least 20 pounds as needed.
- Stand for long periods and work efficiently in a fast-paced setting.
- Work in all weather conditions, including heat and cold.
Responsibilities
- Provide friendly, enthusiastic customer service and warmly greet customers.
- Explain procedures and answer customer questions professionally; explain the value of unlimited passes at pay stations.
- Use eye contact and hand gestures to guide customers and vehicles.
- Visually inspect and prepare vehicles, following safety precautions.
- Guide vehicles safely into the wash tunnel and ensure proper placement on the conveyor belt.
- Confirm customers place vehicles in Neutral before entering the wash.
- Inspect truck beds and roof racks for loose items or safety concerns.
- Conduct a brief high-pressure spray before vehicles enter the wash.
- Clean interior windows, wipe dashboards, vacuum, and apply tire shine according to standard procedures.
- Work with a team and manage time to clean vehicles within set timeframes.
- Assist with regular cleaning and maintenance of equipment and the work environment.
- Follow company procedures and policies to provide a consistent, high-quality customer experience.
Benefits
- Medical, dental, and vision insurance
- 401(k) plan
- Short- and long-term disability
- Employer-paid life insurance
- Paid holidays
- Paid vacation
- Paid sick time
- Opportunities for advancement
- Healthy work/life balance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
