Assistant Manager [Chapman Hwy, FT]

Harper Auto Wash•Knoxville, TN

13h•Onsite

About The Position

Harper Auto Wash is hiring a hands-on Assistant Manager for its Chapman Highway location. The role leads people, oversees daily car wash and Finish Lane operations, and supports membership and revenue growth while delivering a clean, safe, friendly, premium customer experience. The Assistant Manager is accountable for operational standards, labor efficiency, costs, sales, customer satisfaction, equipment uptime, staff development, and timely administrative work. The position reports to the Store Manager and supervises staff during assigned shifts.

Requirements

Experience leading frontline teams in retail, car wash, automotive, or service operations.
A coaching mindset, including consistent feedback, fair discipline, and a track record of developing people into leaders.
Operational discipline, a safety-first approach, and the ability to maintain standards, use checklists, and keep facilities clean and guest-ready.
Sales confidence and integrity when guiding guests to plans and modeling premium service.
Comfort using tools and ladders and performing basic mechanical troubleshooting.
Clear communication, sound judgment, and reliable follow-through in a fast-moving environment.
Ability to be on your feet for 6–10 hours per day, bend, stoop, work on ladders, and lift or carry up to 75 pounds as needed.
Ability to work indoors and outdoors in changing weather.
Availability on weekdays, weekends, and some holidays based on business needs.
Valid driver's license.
Ability to pass a drug screening per company policy.

Responsibilities

Keep the tunnel, vacuums, grounds, lounge, restrooms, and exterior clean and guest-ready throughout the day, and ensure pay stations and systems operate smoothly.
Meet labor-efficiency targets measured by cars per labor hour (CPLH), schedule effectively, and keep labor, chemical, utility, and repair costs on plan.
Grow car count and Unlimited Pass sales, and execute promotions.
Reduce re-cleans and prevent vehicle damage through quality control and proper loading procedures; follow up proactively on customer feedback and support a 4.5+ Google rating.
Coach, cross-train, and motivate Customer Experience (CX) Champions, fostering a positive, accountable, safety-first culture.
Troubleshoot equipment, perform daily, weekly, and monthly preventative maintenance, and coordinate vendor or technician support to maximize uptime.
Create schedules aligned with CPLH and P&L goals; approve timecards and breaks; submit payroll; complete checklists; and file daily and weekly reports on time.
Demonstrate and train proper vehicle loading, including clear gestures, eye contact, confirming Neutral, checking truck beds and roof racks, and using the emergency stop and NoPileUps System when needed.
Prepare and demonstrate front and rear brushes and foam guns.
Guide guests to appropriate plans and model premium service.
Supervise staff during assigned shifts.